Support design and planning of Juniper MX, EX and T Series network routing products within the Customer infrastructure. Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer Partner with other internal employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network. hold design and information gathering workshops with the customer to understand the customer's existing network design and technical requirements. understand the customer's organizational structure and become familiar with the customer's network implementation and support processes and procedures. carry out testing of new features and functionality required by the customer in a laboratory environment and to implement and verify that they are operating correctly in the live network. Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network. Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution. Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried. Train the customer's design, implementation and support personnel to configure and operate the Juniper Networks products. Assist the customer to develop Network Operating and Equipment Operating Procedures. hold design and information gathering workshops with the Customer to understand the Customers existing network design and technical requirements of new network designs. Raise equipment Return Material Authorizations (RMAs) and to track these through to problem resolution Produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer.
JNCIS, JNCIP, JNCIE, CCNP, CCIE a strong plus