Go Back!

Job Details

Job Code10357
: Salesforce System Administrator / Business Analyst
: Salesforce.com Administrator certification required
: Long Term

Job Description

Key Job Responsibilities: 


• Perform administrative functions, system configuration changes, and production updates for the CRM systems including understanding, analyzing and executing configuration changes to business objects, page layouts, and workflows. 

• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and translate them into technical requirements. 

• Support daily operations and research as needed on escalated issues such as dealer metrics, Service Requests, and Lead generation. 

• Review business requirement documents, and develop action item lists, use cases, test scripts and contingency plans according to standard templates, using natural language. 

• Proactively communicate with external and internal customers to analyze information needs. 

• Successfully engage in multiple initiatives simultaneously. 

• Work independently with users to define concepts and under direction of project managers. 

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, managers, and subject matter experts. 

• Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow. 

• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs. 

• Act as a liaison between the business units, technology teams and support teams. 




• Bachelor's degree or Associates Degree in Computer Science, Information Systems, Systems Development and 2+ years relevant administration experience with Salesforce.com CRM 

• Salesforce.com Administrator certification required. Other Salesforce.com certifications a plus. 

• Demonstrated ability to analyze issues and design appropriate solutions. 

• Demonstrated ability to create workarounds to meet business needs and leverage sales systems. 

• Proficient with Microsoft Office applications with expertise in Excel and Access. 

• Experience with reporting tools such as Cognos, SAP, Oracle CRM On Demand or SalesForce.com analytics a plus. 

• Excellent communication skills, including the ability to tailor communication to audience to achieve desired results, and the ability to communicate effectively to Management.

• Strong problem solving and analytical skills, including a qualitative and quantitative skill set. 

• Capacity to multi-task and prioritize effectively. 

• Ability to establish strong working relationships within cross-functional team and utilize resources to complete daily tasks.

Required Details

: 5-8 Years
: No
: No

Contact Details

: Uday Bhandary
: 678-203-2572
: www.suntechnologies.com