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Job Details

Job Code10449
: Salesforce System Administrator / Business Analyst
: Salesforce.com Administrator certification required.
: Denver,CO
: Long Term

Job Description

Key Job Responsibilities:


• Perform administrative functions, system configuration changes, and production updates for the CRM systems including understanding, analyzing and executing configuration changes to business objects, page layouts, and workflows.

• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and translate them into technical requirements.

• Support daily operations and research as needed on escalated issues such as dealer metrics, Service Requests, and Lead generation.

• Review business requirement documents, and develop action item lists, use cases, test scripts and contingency plans according to standard templates, using natural language.

• Proactively communicate with external and internal customers to analyze information needs.

• Successfully engage in multiple initiatives simultaneously.

• Work independently with users to define concepts and under direction of project managers.

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, managers, and subject matter experts.

• Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.

• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

• Act as a liaison between the business units, technology teams and support teams.




• Bachelor's degree or Associates Degree in Computer Science, Information Systems, Systems Development and 2+ years relevant administration experience with Salesforce.com CRM

• Salesforce.com Administrator certification required. Other Salesforce.com certifications a plus.

• Demonstrated ability to analyze issues and design appropriate solutions.

• Demonstrated ability to create workarounds to meet business needs and leverage sales systems.

• Proficient with Microsoft Office applications with expertise in Excel and Access.

• Experience with reporting tools such as Cognos, SAP, Oracle CRM On Demand or SalesForce.com analytics a plus.

• Excellent communication skills, including the ability to tailor communication to audience to achieve desired results, and the ability to communicate effectively to Management.

• Strong problem solving and analytical skills, including a qualitative and quantitative skill set.

• Capacity to multi-task and prioritize effectively.

• Ability to establish strong working relationships within cross-functional team and utilize resources to complete daily tasks.

Required Details

: 5-8 Years
: No
: No

Contact Details

: Uday Bhandary
: 678-203-2572
: www.suntechnologies.com