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Job Details

Job Code10829
: Process Analyst
: Experience with ISO and CCMI standards.
: Bangalore, 560043,KA
: Full Time Perm

Job Description

•        Should have experience on ISO and CMMI certifications.

•        Should be having excellent written and verbal communication.

•        Create process documentation/workflows, knowledge articles and self-service guidance for IT Services

•        Collect and document of business requirements for project and process improvement/automation efforts

•        Facilitate process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases

•        Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels

•        Conduct maturity assessments against the process activities to highlight areas of improvement or concerns

•        Identify issues and risks

•        Bring inconsistencies and problems to the attention of management

•        Participate in the problem resolution

•        Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas

•        Prepare incident details for post-mortem incident reviews

•        Extract reports and provide a high-level analysis of data for review

•        Maintain a complete understanding of and adheres to all IT policies and processes

Required Details

: 5+ Years
: No
: No

Contact Details

: Asha Bhat
: 080-66227528
: www.suntechnologies.com