Pay Range: $13/Hr – $16/Hr, the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Typing: 35-40WPM and 2-3 years experience with all Microsoft Office suite i.e. Excel, word, Power point etc.

Description:

• As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location.
• This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers.
• In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
• Handling patients, referral sources, and administrative department inquires.
• Communicating with insurance companies and/or prior authorization requests.
• Entering patient information into a customer information system.
• Ensuring customer satisfaction and assisting them with issues/concerns related to their health.
• Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers.
• Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.
• Becoming educated in qualifications of multiple insurances to ensure clean order intake.
• Other job duties may be assigned as needed.

Job Requirements:

• We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team.
• You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.
• It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
• High School Diploma or GED, some college-preferred.
• Minimum 1 year of Customer Service.
• Ability to convey a positive and professional image to customers and employees.
• Maintain composure in high-pressure situations.
• Capable of following an issue through to its conclusion.