Pay Rate: $30/hr.

Featured Benefits:

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws

Must be able to get Public Trust clearance

Hybrid – 3 days per week onsite at Germantown, MD location. Dayshift during training (approx. 7-9 months) but targeted for evening shift coverage (11a-8p, 12p-9p, 2p-11p). Highlighted evening shifts are covered remotely.

Basic Qualifications

• Associates or Bachelor’s degree in IT or equivalent experience in a related field required
• Minimum of 2 years Help Desk or related IT experience
• Understanding of Windows 10, Microsoft Office Suite
• Understanding LAN and WAN terminology, IP protocols, Ports, VPN connections, Active Directory
• Understanding of Knowledge Base Systems such as QuickBase and Confluence
• Understanding of ticket systems such as ServiceNow, Remedy, or JIRA
• Understanding of hardware troubleshooting including retail peripheral devices such as printers, scanners, scales
• Excellent communication skills both written and verbal
• Fluent in the use of the English language
• Strong interpersonal skills
• Attention to detail
• Have a strong desire for quality
• Sense of urgency
• Ability to multi-task
• Ability to work flexible schedule (evenings/weekends)

Preferred Qualifications

• POS deployment
• Computer Information Systems, Network+, Security+, Microsoft or Cisco certification