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Job Details

Job Title
: State Implementation Specialist – Detroit, MI
Required Skills
: Assessments, Implementation, k-12, SAT/ PSAT
Location
Duration
: 4-5 Months contract with possible extension

Job Description

Pay Range: $40- $48/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

  • Medical Insurance in compliance with the ACA.
  • 401(k).
  • Sick leave in compliance with applicable state, federal, and local laws.

Position: State Implementation Specialist – Metro Detroit Area (3 roles) * (Ideal to have at least 1 in Detroit and at least 1 grand rapids/traverse city, but if we end up with all of them in Detroit that’s ok)

  • Training will take place 12/9-12/13, 12/16-12/20, 1/2-1/3, and 1/6-1/10
  • 12/9-12/12 will take place onsite at Client’s Reston Office.  Contractors will travel in to the office in the AM on 12/9 and travel home late afternoon/evening of 12/12.
  • Contractors will then start working with schools/districts on 1/13.

Profile: 3-5 year experienced educational administration professional with strong communication skills and service-solution oriented mindset; someone that is great at analyzing scenarios and problem solving with attention to detail.

In this role, you will:

Implementation Support (75%):

  • Serve as business contact between the schools and districts and internal Client’s teams to address and resolve processing exceptions and/or escalated cases.
  • Establish a strong relationship with the SCPM team, other Client’s stakeholders, and external state partners.
  • Facilitate meetings and communicate formally and informally with internal and external stakeholders.
  • Act as SAT and PSAT subject matter expert to provide guidance to DOE, district test coordinators, and school test coordinators.
  • Conduct proactive readiness outreach to prepare schools and districts for administering digital tests.
  • Act as a voice of the customer during policy, process, and solutioning discussions.
  • Lead training sessions and remote office hours as needed with customers.
  • Respond to district and school inquiries via email and phone, providing implementation and technical on-site support as needed.  Escalate issues to the state’s Implementation Manager as appropriate.
  • Work within aggressive timelines and with extremely sensitive test administration-impacting cases.
  • Conduct manual processes to implement exceptions workarounds.
  • When necessary, provide manual support for data entry and exceptions.
  • Directly support the state’s Implementation Manager in creating and presenting customer-facing reports tracking implementation activities.
  • Work closely and collaboratively with the SCPM team’s [Colorado, Michigan,] Implementation Manager and Project Manager to meet project schedule.
  • Assist SCPM team’s [Colorado, Michigan,] Implementation Manager and Project Manager with risk and issue management.
  • Coordinate interactions with Client’s Tech Support and Services for Students with Disabilities.

Communication, Process Development and Continuous Improvement (25%):

  • Communicate formally and informally about the project and its status to people within and outside the project team, including across state departments of education.
  • Identify patterns and trends in customer needs and propose solutions.
  • Contribute to process recommendations and assist in implementing for future implementations.
  • Perform ad-hoc duties or tasks as assigned or required.

Must have:

  • 3-5 years of related work experience in K-12 educational technology, training, assessment industry, and/or K-12 school/state/central office experience.
  • Demonstrated communication skills, including effective oral communication and direct, concise writing skills. Experience communicating with customers and educators about key elements of program management highly desired.
  • Experience developing and leading training workshops and webinars.
  • Ability to take initiative and contribute to building a stronger program.
  • Experience with a wide variety of tools, including Microsoft Office applications, Salesforce, and Smartsheet, with the flexibility to leverage the best tool for each problem/opportunity.
  • A strong desire to learn & improve, leveraging feedback to course correct.
  • The ability to effectively coordinate multiple responsibilities simultaneously, with fast, flexible, cooperative work style and the ability to reprioritize as warranted.
  • Comfort working in undefined situations and evidence of creating clarity and path forward.
  • The ability to travel up to 50% of your time to school/district locations.

Required Details

Experience
: 2-5
Travel Required
: Yes
Clearance Required
: No

Contact Details

Contact person
: Anil Kumar
Phone
: 678-203-2570
Website
: https://suntechnologies.com

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