Pay Rate: $32/hr – $34/hr, the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits

• Medical Insurance in compliance with the ACA
• 401(k)

Description:

This position will focus more on the mobility support (iPads, iPhones, Androids) functions instead of the computers.

• Level 2 Mobility Technician is responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (iOS), and mobile devices, and a range of software applications with at least 4-7 years’ experience.
• Assume primary responsibility for clients’ mobile device support providing service over the phone, through e-mail, chat, in person, or via remote control.
• Responsible for ensuring completion of all assigned work and proper communications with clients meeting service level agreements, customer satisfaction, and service demands.
• Work with the Level 1 Service Desk, other Technicians, Senior Technicians, Hardware, and Engineering to understand support needs.

Required Skills:

• Level 2 Mobility Support Experience supporting iPads, iPhones, Androids
• Experience working with Carriers (AT&T and Verizon)
• Experience working with corporate-managed devices and a Mobile Device Management Platform (MobileIron)
• Strong troubleshooting ability
• Customer Service / Customer Focus
• Strong Verbal and written communication skills

Nice to have skills:

• 2-5 years of experience in a corporate environment
• Experience supporting remote-based or field sales users
• Experience with ServiceNow ticketing System
• Experience with a TEM (Telecom Expense Management Platform) example: Tangoe, MDSL, Asignet Experience with MobileIron/Ivanti
• Experience Apple Device Enrollment Program or Apple Business Manager.