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Pressing Problems Solved by Workflow Automation

Reducing IT Response Time

Faster turnarounds from 4 Hours to a few Minutes

Award-Winning Use Case

Freeing up heavily backlogged
IT teams

Error-Prone IT Ticket Handling for Employees and Customers 

IT teams require real-time visibility into the status of the requests and productivity issues faced by employees. 

 

Solution Built for IT Teams Handling 2,000 to 12,000 Tickets Daily 

IT automation is helping enterprise clients dealing with large unsolved IT ticket volumes. 

 

Solution proposed by Sun Technology Workflow Solution Architects 

Self-service bot and a single pane of Glass view within Slack for faster IT turnaround times. 

How Sun Technology Enabled Visibility Into IT Metrics

  • Empowering the IT Team to deliver faster response turnarounds and resolutions
  • Automated repetitive tasks in ServiceNow Incident Management using Workbot (Slack)
  • Applications involved in the automation include ServiceNow, Slack, and Email
  • The IT team has made it easy for developers to access reusable code snippets
  • Shortened IT Service Desk response time with ServiceNow + Slack integration

The Big Impact

      No more excessive context switching and loss of IT team’s productivity

     IT team members are easily navigating all the apps’ learning curves

     Automating all services/modules of ServiceNow using Slack workbot
 

Automated Incident Management For IT Team

Automation Recipe

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