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Pressing Problems Solved by Workflow Automation

Reducing IT Response Time

Faster turnarounds from 4 Hours to a few Minutes

Award-Winning Use Case

Freeing up heavily backlogged
IT teams

Error-Prone IT Ticket Handling for Employees and Customers 

IT teams require real-time visibility into the status of the requests and productivity issues faced by employees. 


Solution proposed by Sun Technology Workflow Solution Architects 

Self-service bot and a single pane of Glass view within Slack for faster IT turnaround times. 


How Sun Technologies Enabled Visibility Into IT Metrics

The Big Impact

      No more excessive context switching and loss of IT team’s productivity

     IT team members are easily navigating all the apps’ learning curves

     Automating all services/modules of ServiceNow using Slack workbot

Automation Recipe

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